Xerox Corp. said that access to food stamp systems was restored in 17 states that were affected by a temporary outage after 11 hours.
People in California, Ohio, Michigan and several other states found themselves unable to use their food stamp debit cards on Saturday, after a routine check by vendor Xerox Corp. resulted in a system failure.
Shoppers from Maine to Oklahoma had to abandon baskets of groceries because they couldn't access their benefits after the system went down at 8 a.m. All states that use Xerox systems are affected by the outage.
Xerox spokeswoman Karen Arena said Saturday afternoon that some EBT systems are experiencing temporary connectivity issues. She said technical staff is addressing the issue and expects the system to be restored soon.
A little after 7 p.m., the EBT system was up and running.
Around Xerox Spokeswoman Jennifer Wasmer said in an email that it took time to restore the system and make sure it was fully functional.
The Associated Press