SACRAMENTO, CA - Updates to California's unemployment system are causing grief for many who rely on the benefits to pay their bills.
The Employment Development Department launched a new internal system, which they call a major infrastructure upgrade, during Labor Day Weekend. However, the new system has been causing problems, claimants said.
The new system promised to improve processing for payments, but some claimants have reported long delays and problems reaching anyone to help them.
"I have NEVER seen such a mess and STILL no one is even letting people know. I have also left three messages with three different reps," Auburn resident Matt said. "Every time they said a manager was in a meeting and would call me back within 24 hours. We're now at 72 from the last call, five days from the first."
The EDD said about 20,000 complaints were reported, but it cleared the majority of them earlier this week. As for the remaining complaints, a spokesperson for the department said they have now worked through all 20,000, with what is described as a small number requiring follow-up work, to resolve eligibility issues.
The EDD said it will take a few more weeks to complete the transition to the new system; it will take the EDD more time to process the remaining complaints. They tell customers not to call about their claims; instead, the department will continue to post updates to their website and social media sites.