SACRAMENTO- For weeks, thousands of people haven't received their unemployment benefit checks because of a major infrastructure upgrade to the processing system at the Employment Development Department.
But EDD says, it has now resolved 84 percent of its cases. And, many people may be getting their unemployment benefits as soon as Tuesday morning.
The new system at EDD promises to speed up processing for payments. But some people who've filed claims say there have been long delays. Many claimants have also had trouble getting ahold of anyone on the phone to help them.
Julie Amaral is anxiously waiting for word when her next unemployment benefit check will arrive. She doesn't know why her checks suddenly stopped coming. The last check she received was on August 17th.
She says she's on the verge of being evicted from her apartment. Amaral has made dozens of calls but received no answers about the issue.
"It just stopped all of a sudden. It cut me off at the feet. It stopped. No answer why. Did I screw up. Did they screw up?," said Amaral. "It's frustrating. I need to get something answered here."
The EDD reported Monday that about 50-thousand claims had problems but said the majority of those have been settled.
"We are throwing everything we have at it to try and resolve the issue to make sure we can make good on these due payments as quickly as possible," said Loree Levy, EDD Spokeswoman.
EDD has expanded processing throughout the week and added enhancements to help with the backlog.
The EDD told News10 it will take a few more weeks to complete the transition to the new system so it will take more time to get the remaining claims processed. Anyone with questions, should check the EDD website.
By Suzanne Phan, email@example.com